Your Privacy Matters to 1111 — Here's Exactly How We Handle Your Data

1 Introduction

This Privacy Policy applies to all players who use the 1111 platform, accessible at 1111-1111.org. It explains how 1111 collects, stores, uses and protects your personal information when you register an account, make a deposit, play games or interact with our support team.

1111 is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including payment details and identity documents — and we take that responsibility seriously.

By registering on 1111 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy.

2 Data We Collect

1111 collects personal information in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party payment providers when you make a transaction. Below is a summary of the categories of data we collect.

We do not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs or health information unless it is directly relevant to a responsible gaming request you have made.

3 How We Use Your Data

1111 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your 1111 account, verify your identity and process your login credentials securely.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your enquiries, resolve disputes and provide assistance with your 1111 account.
• Platform improvement: To analyse how players use 1111 so we can improve game performance, navigation and overall user experience.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting and other prohibited behaviours on 1111.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Responsible gaming: To monitor player activity and identify signs of problem gambling so we can offer appropriate support tools.
• Communications: To send you important account notifications, security alerts and, where you have opted in, promotional offers from 1111.

1111 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4 Legal Basis for Processing

1111 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil our obligations to you under the 1111 Terms and Conditions — for example, to operate your account and process payments.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process certain data — such as technical and usage data — to protect the security and integrity of the 1111 platform and to improve our services.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You may withdraw this consent at any time.

5 Data Sharing

1111 does not sell your personal data to any third party. We share your information only in the following limited circumstances:

• Payment providers: We share necessary transaction data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: We may share identity documents with third-party KYC verification providers to confirm your age and identity as required by our compliance obligations.
• Technology providers: We use trusted third-party services for platform hosting, analytics and customer support tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal authorities: We may disclose your data to law enforcement or regulatory authorities if required to do so by law, or if we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our players.

6 Cookies and Tracking

1111 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: These are required for the 1111 platform to function. They keep you logged in, remember your preferences and ensure secure sessions. You cannot opt out of essential cookies.
• Analytics cookies: We use analytics tools to understand how players navigate 1111 — which pages are visited most, where players drop off and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: These remember your settings on 1111, such as your preferred language or display options, so you don't have to set them every time you visit.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 1111 platform.

7 Data Retention

1111 retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law.

• Account data is retained for the duration of your active relationship with 1111 and for a period of up to five years after account closure, in line with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Support communications are retained for up to two years after the resolution of the relevant issue.
• Technical and usage data is typically retained for up to 12 months, after which it is anonymised or deleted.

When your data is no longer required, 1111 will securely delete or anonymise it in accordance with our internal data retention procedures.

8 Data Security

1111 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 1111 platform.
• Encryption of sensitive data stored on 1111 servers, including identity documents and payment references.
• Access controls that restrict which 1111 staff members can view personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the 1111 platform and infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.

While 1111 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your 1111 account has been compromised, contact our support team immediately at [email protected].

9 Your Rights

As a player on 1111, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].

• Right of access: You can request a copy of the personal data that 1111 holds about you at any time.
• Right to rectification: If any of your personal data held by 1111 is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: In certain circumstances, you can request that 1111 delete your personal data. Note that we may be required to retain some data for legal compliance purposes even after account closure.
• Right to restrict processing: You can ask 1111 to limit how we use your data in certain situations, for example while a dispute is being resolved.
• Right to data portability: You can request that 1111 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where 1111 processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension.

10 Children's Privacy

1111 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on 1111 or attempt to use any of our services.

If 1111 becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data and, where appropriate, report the matter to relevant authorities. If you believe a minor has registered on 1111, please contact us immediately at [email protected].

11 Changes to This Policy

1111 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that affect how we use your personal data, we will notify active players via email or an in-platform notification before the changes take effect. Your continued use of 1111 after any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how 1111 protects your privacy.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how 1111 handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond as quickly as possible.

• Email: [email protected]
• Live Chat: Available within the 1111 platform after you log in
• FAQ: Visit our FAQ page for answers to common questions

For data rights requests specifically — such as access, correction or deletion of your personal data — please email us with the subject line "Data Rights Request" and include your registered mobile number so we can locate your account quickly.